HAVING TROUBLE WATCHING ONLINE?

We’re sorry you’re having difficulties and we’re here to help! 

Here are some common issues and how to solve them.

WHY IS MY VIDEO BUFFERED, CHOPPY, OR FROZEN?

  • Check your network connection to be sure you are connected to the Internet. You can double check by trying another website.
  • Multiple users on your home network watching video at the same time may interfere with the quality of video streaming.
  • Test your bandwidth speed – www.speedtest.net. For the best viewing experience, your Download speed should be at least 2 Mbps.
  • If you’re watching on a computer, click on the settings gear and select a lower bitrate from the Video Quality drop-down menu located below the bottom-right corner of the video screen.
  • Try refreshing your browser.

WHY DON’T I HEAR ANY SOUND?

  • Be sure the video is not on mute.
  • Adjust the volume on your computer and speakers.
  • Adjust the volume control located in the lower left corner of the video player.
  • Load a different video from the Internet to confirm your local settings. If you don’t hear audio, this confirms it’s a local issue with your device.
  • Try refreshing your browser.

WHY WON’T THE VIDEO PLAY ON MY SMART PHONE?

  • In your phone’s settings, verify that your Wi-Fi is turned on and you are connected to the Internet.
  • Check that your phone is receiving a strong service signal (more than one bar).
  • Close other apps that may be connecting to the Internet and using up your bandwidth.
  • Can you view any other videos on your phone? Try playing this video. If you are unable to play any other video on your phone, there may be a technical issue relating to your phone’s video capabilities.

WHY IS THE CHAT FEATURE NOT WORKING?

  • Make sure you have logged into chat by providing your chat name.
  • Try refreshing your browser.
  • Live Chat is only available during our Weekend Service livestream or other live programming. If you’re logging on during a time when there is no live programming, the chat feature is not available. 

ADDITIONAL TECHNICAL HELP

Make Your Videos Amazing!

If you’re wanting to make a video to put on your group’s Facebook page or to share with your ministry, here are some tips to make it look great.

Video conferencing options

Webex – a free online meeting that allows you to virtually meet with other people, without leaving your home or office. Webex meetings require a computer with Internet access and a separate phone line. By logging into the meeting via the Internet, you will be able to see the presenter’s computer screen. Click here to learn more.

Zoom – a free online meeting that allows you to virtually meet with other people, without leaving your home or office. By logging into the meeting via the Internet, you will be able to see the presenter’s computer screen. Only one account is needed in order to send a link out for the others to join the conversation/video. The free version allows video chat of up to 40 minutes. Click here to learn more.

Google Hangouts/Meet – communicate, colloborate and share with video messaging and vidoe chat. Not everyone needs to have an account to access. Free for the first 14 days, may be a cost after thatClick here to learn more.

Skype – providing video chat and voice calls between computers, tablets, mobile devices, and smartwatches over the Internet. Skype also provides instant messaging services. Users may transmit text, video, audio and images. An account is needed to sign up, but it is free. Click here to learn more.

RingCentral – Video conferencing, screen sharing, group messaging. An account is needed to sign up, but it is free for the first 15 days. Click here to learn more.

GROUP MESSAGING OPTIONS

Groups can always set up a group text/email thread, but sometimes that can be overwhelming if there is a lot of communication back and forth. Here are some additional ways to keep in touch.

GroupMe – GroupMe is the best way to chat with everyone you know. It’s absolutely free, whether you’re talking to a group of friends, or texting with one person. Best of all, it works on nearly every phone, via push or SMS. With GroupMe, it’s easy to reach anyone, anytime, anywhere. Click here to learn more.

Private Facebook group or Facebook Messenger chat – one member/leader can create a private group or message and invite others to join. Only members can see what is posted. Requires all members to have Facebook accountsClick here to learn more about Facebook groups and here to learn more about Messenger.

Slack – teamwork in Slack happens in channels — a single place for messaging, tools and files — helping everyone save time and collaborate together. Slack is free. Click here to learn more.

Planning Center Groups – group messaging is available for groups in Planning Center. To request group messaging to be enabled for your group, please contact Group Life. Click here to learn more about how group messaging works.